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 Utilities must meet the service and performance expectations of customers and regulators, while protecting the environment and ensuring public health. This requires efficient business management systems that optimize operations and maintenance expenditures, investments, and life-cycle costs — and lead to long-term sustainability.
Our Approach | Proven Experience
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- Strategic planning
- Infrastructure assessment
- Service-level development
- Performance management strategy
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- Asset inventory
- Condition and criticality assessment
- Rehabilitation and renewal
- Operations and maintenance
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Our Approach
Malcolm Pirnie’s Red Oak Consulting division takes a multidisciplinary approach to asset management that involves your entire organization — engineering, planning, operations, maintenance, customer service, and finance. By developing a comprehensive, integrated action plan, we help you ensure that improvement initiatives are in place, measured and tracked — and ultimately succeed.
Our comprehensive program begins with an overarching strategy that aligns your organization’s mission, vision, goals and objectives with a long-term asset management view. Because setting specific, measurable service levels is critical, we review strategic plans and goals, facilitate group workshops, and help you define specific service levels in terms of reliability, quality, customer service and regulatory compliance. And we work with you to formulate a performance management strategy that involves examining performance trends, analyzing information, understanding the full cost of providing service, evaluating core competencies, and setting — and ultimately measuring and managing — performance and service level goals.
We draw on the technical and operational experience of the entire Malcolm Pirnie staff — nearly 1,700 professionals nationwide — to develop an effective approach to both above-ground and buried assets that addresses reliability and aging infrastructure, growth and capacity, and the need to prioritize investments to optimize limited resources.
O&M and capital programs are integrated into financial plans using interactive, real-time models to evaluate capital and funding alternatives to ensure that planned rate structures can properly finance your asset management plan as it evolves. The result is a program that delivers sustainable improvements and bottom-line results while strengthening public perceptions and stakeholder relationships.
Proven Experience
We have assisted utilities large and small throughout the United States by compiling asset inventories, performing condition and criticality assessments, and planning for operations and maintenance, rehabilitation and renewal, and capital investment.
Developing a Balanced Capital and Financial Plan The Metropolitan District (MDC), Hartford, CT
Repair or Replace — That is The Question Miami-Dade Water and Sewer Department (MDWASD), Miami, FL
Systemized Capital Planning for Infrastructure Needs Erie County Department of Environment and Planning, Buffalo, NY
Creating a World-Class Wastewater Treatment Plant Detroit Water and Sewerage Department
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